What does the "Special Order" note mean with some of the items on our website?
We're all passionate stitchers at The Stitcher's Muse, and we love variety, too! And better than that, we love our customers and will do whatever we can to make them happy - corny and hackneyed as that may seem.
Over the years, we've ordered in and carried so many items that sometimes we can't keep track of it all, and often we order something in as a test, but then decide that it isn't something we should ALWAYS have on the shelf, but we'd still like stitchers and customers to know that we can (usually) get the items they're looking for - we just don't have the room to carry it ALL, much as we'd like to.
Items we've had in stock at some point that we think other stitchers might be interested in get added to the website, but if it's out of stock, it gets a little "Special Order" notation added to it.
Some important things to note:
Prices may have changed, so the item may be more or less expensive than the posted price. Exchange rates may have changed or suppliers' costs gone up, sometimes quite significantly.
It may take a while for the items to arrive after being ordered. We trade with well over 100 suppliers, some for just a few rare items, and due to the high cost of shipping and minimum order values for some suppliers, it may be months between shipments. We can usually give you an idea of how long it might take, but sometimes events conspire against us and it takes longer than we thought. The usual time is around four to six weeks. If timing is important, please let us know at the time of your order. We usually capture your payment at the time we place our order or shortly before that.
Have a question? Please contact us - contact information is located throughout our website.
Phone: 250-591-6873, toll-free 888-591-6873, email info (at) thestitchersmuse (dot) com (substitute (at) with @ and (dot) with . and eliminate the spaces - if we write it in as it should be, the web spiders will catch it and we'll be flooded with spam emails!
Thank you, and we look forward to fulfilling your Very Special Orders!
Dione & the team